We may reserve a vehicle for you round the clock, round the week and round the year. If you make your mind to cancel or cancel the reservation, it can be made possible by sending e-mail at firstname.lastname@example.org or dialing our reservation department number 1-703-568-4003. We always prefer to hear from you in advance.
Airport Picks Ups:
1: At the moment you receive your baggage, contact us at the immediately 1-703-568-4003. Your booked vehicle will be in the waiting area of airport and will arrive shortly. We will charge you nothing of curbside pick-ups.
2: If you want to enjoy this service, it is necessary, do arrangement in advance. Our professional chauffeur will see you with a sign displaying your name at the baggage area. An additional charge will be applied for the domestic baggage claim.
In case you don’t see the chauffeur, call us at 1-703-568-4003. You will be considered responsible if you don’t contact to us to inform us about your travel status that will result in “ no show” charges to your account or credit card.
Limit of grace period is 20 minutes following the domestic flight arrival time that is posted on the airtime tracker. We charge when the grace time is expired and wait time charges are 15 minutes time increment. If you feel that chauffeur has to wait more than 30 minutes, it is your responsibility to inform us during the grace period. If you don’t contact us during this time interval your account will be charged with full amount.
For international grace time is 45 minutes which is posted on the arrival time status. Charging of wait time is the same as domestic flight.
If you want to cancel your reservation, inform us two hours before the reservation time and your account will not be charged.
If you inform us for cancellation of reservation before two hours, there will be no cancellation fee but in case you fail to inform us, you will be charged a complete trip fee including gratuity.